But what if we could streamline it to one?”
“If you have a family that’s working with all these different agencies, they have all these different things that are going on,” Soter said, “and if every single one gave them a case manager or a point of contact that family has about seven different case managers. Soter envisions a day when, for PTS families caught in that dreaded spin cycle, simplicity rules the day.
PHOENIX – If Kelly Soter has her way, Phoenix-Talent School District’s new Community Care program will eventually be a one-stop shop for families that would otherwise spend hours circling the customer service merry-go-round – calling hotlines, arranging meetings and scrolling through websites.
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